It's been a while since I posted on here but felt compelled to post something about our disaster.
It's usually the newcoming Brit's dream to have a lovely house and with that a sparkling blue swimming pool. We thought the same and after some tough working out of the finances, decided to take the plunge (excuse the pun!).
However, since our job started, it's been nothing but a nightmare. Firstly the excavator contractors left our property in such a sorry state, they lied about dump fees, didn't dig the hole deep enough as requested it goes on and on. Then they sent the installers to fit the pool. When it arrived on a big trailer, we could see that the pool mould was bent. We waited to see what it would look like in the ground because having inexperienced eyes, we were not sure if all were like that (?). Once the pool was filled, the water clearly showed how out of line the pool was and that is what we've been left with. They also have not supplied our skimmer box lid and other accessories that we've already paid for.
Then the company tried stinging us for dump fees when I know that the excavator contractors dumped it for free at a site near us because they told me! When I approached the company about this they hung up on me because I used one colourful term (s***bags) to describe their contractors!
They then refused to speak to either me or my husband and ceased work unless we pay all the dump fees of $870! I had done my own calculations and worked out that these dump fees should only have come to $408!
To cut a long story short, we have an unfinished defective pool which is too high in the ground and they refuse to do anything about it. The letter I have received today is extremely unprofessional and abusive. I can see no way out now other than for my husband to take them to court and sue them but as it stands we have a huge pool in our backyard that is not correctly installed with 55,000 litres of water in it!
If any of you are wondering exactly which company this is please pm me and I would be glad to tell. It's a company that is very well known and quite popular and I am not the first person they have tried to con money out of and offered NO customer service whatsoever. It's such a big expense and I'm not saying every other company out there is perfect but if I and others have had problems with this one, then why not minimise the risk of it happening to you by steering well clear?
Carla & Trev