Anyone understand VoIP phones?

[jtct]

We've had a VoIp phone (naked?) and internet with Adam for 2 years. The phones have suddenly stopped working and the help desk is useless.

 

When it comes to computers we're pretty clueless and I really don't understand what the solutions they suggest are - its all gobbledygook! I know enough to get by but anything technical scares the pants of me!

 

We can't call them (as they suggested) as the B****Y phones aren't working!!!!! We get the message 'this phone is unavailable' and can't make calls out either.

 

We're on Virgin's pay as you go mobiles but the reception is patchy (non-existent in Blackwood and Coromandel) so we're really stuck at the moment. Everything was working fine a few days ago but suddenly they stopped - no changes/updates have been made to my computer (not by me anyway)

 

We probably need to go out and buy a new handset - do you think this is the most likely solution?

[scooterdan]

We had the same prob..... And Adam were crap!! We are now in the process of moving providers!

[jtct]

Hated the whole set up process - a modem and numerous leads in the post and we had to follow on-screen instructions which were impossible. My SIL helped in the end but it took him 3 hours and woks with computers! Who are you changing to if you don't mind me asking?

 

We were spoilt in the UK with Virgin internet/mobile/cable package who gave us a brilliant customer service and they came to the house too (FREE) within 24 hours if anything went wrong.

 

I'm trying very hard NOT to be a whinging POM but ...................... this is trying my patience

Edited January 24, 2014 by jtct

[Blossom]

I use the 3cxphone app on my iPhone and make my VoIP calls through that. You could try setting that up, then at least you'd know if it was the handset or something in the settings.

[jtct]

Iphone - you must be kidding - I'm still using an old Nokia that can barely cope with text! Apps ?????? that's next on my list of things to learn about

[Guest Flo]

Do you use Skype on your computer ? If so, you can use Skype to call any regular phone number as well. These calls however aren't free so you need to have money in the account.

 

I don't really have any experience with VoIP phones but if you post their suggestions we might be able to translate them into understandable language....

[jtct]

This grandmother doesn't need to be taught to 'suck eggs' except when it comes to technology. Basic PC knowledge and internet I can cope with but ..............

[adelaidenow]

A few questions. am I right in assuming you are posting on here using the same Internet connection that your VOIP calls were coming through? And assuming you are, have you done the tried and tested method of rebooting the modem? And when I say that, don't just turn it off and on. Turn it off, pull ALL cables out, wait a minute and plug back in.

[andy and lindsey]

We use VoIP through Adam Internet and the only time we have had a problem is when our international calls were blocked when we changed contract, it was quickly fixed with a phone call.

[jtct]

A few questions. am I right in assuming you are posting on here using the same Internet connection that your VOIP calls were coming through? And assuming you are, have you done the tried and tested method of rebooting the modem? And when I say that, don't just turn it off and on. Turn it off, pull ALL cables out, wait a minute and plug back in.

 

 

Thank you so much ..... :biggrin:the simple answers are always the best ESPECIALLY WHEN THEY WORK !!!!!!!! JUST NEED TO REPLACE MY MOBILE NOW WHICH IS WELL OVERDUE.

 

Didn't think to unplug everything completely and only turned off for a minute originally!

[adelaidenow]

Great news. Most devices these days are not reset until all cables are unplugged. Turning off and on does clear some errors but you are not resetting everything.

 

Always happy to help where I can.