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    Thread: Air Asia X stops flights to/from Adelaide

    1. #11

      Senior Member
      Join Date
      Mar 2007
      South Australia
      1771 times
      Quote Originally Posted by Diane View Post
      my view is that as we booked in good faith for them to get us from Adelaide to Phuket, and they took our money and confirmed our flights at the time, they should be still covering the costs of getting us from Adelaide to Phuket, even though we would now have to go ADL-MEL-KUL-HKT, not just getting us from Melbourne to Phuket!
      I totally agree, Diane.

      I mean, I know when I choose a flight, price and convenience are priorities. So for the company to seemingly shrug off the effects of their change in airport, leaving you to pay for additional flights, lose time, convenience, seems very high-handed of them and not at all customer friendly. If it were me I'm pretty sure I'd be ropable, tbh.

      All that to one side, I hope you all have a very happy, safe holiday.

      Diane likes this.

    2. #12

      Join Date
      Jan 2010
      Just East of the city
      299 times
      Not surprised. We had our Thursday flight from Phuket on the 11th dec ,cancelled and consolidated with a Friday flight.

      it was still just over half full. Not enough custom fro Adelaide to be viable. Shame though the plane and flight was good for the price.


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