Thought I would share with you an email my friend sent me about an employee from a well know airline and how she dealt with a rude customer.
Wish I could think of quick replies like this, and get away with them
A flight 767 Flight at Sydney airprt had been cancelled and an attentant at the desk was dealing with a long line of very unhappy customers who were waiting to be transfered onto another flight.
Suddenly a rude man pushed to the front of the queue and slapped his ticket down on the desk, and said in a loud voice I NEED TO GET ON THIS FLIGHT AND I WANT FIRST CLASS!! The Attentant repiled in a calm voice " if you dont mind I am dealing with the people in front of you and I will attend to you, if you would like to get in the line" The man replied in a very loud voice so everyone in the queue could hear him " DO YOU KNOW WHO I AM, I WANT THIS FLIGHT"
The attendant in a calm manner stopped what she was doing and picked up the microphone which would be heard all over the airport terminal.
"Attention ladies and gentlemen, i have a passenger here at desk 14 who doesnt know who he is, if anyone could help him, please come to desk 14"
The queue of people all started laughing at the man who by know was getting really mad.
F*** you he said to the attendant,
Yes sir replied the attendant, "if you want to do that i suggest you still get in the queue"
Hats off to people who know how to deal with rude customers.