I reckon we'll have the usual 'introduce yourself' session on the first day and I know we're gonna have some 'workshops' that will help those who haven't got any 'call centre' experience <Cringe!>
Originally Posted by Diane
Ya know the ones...roleplay et al helps with active listening, problem solving etc. I'm not the biggest fan of those BUT I know they help and I guess they could be good icebreakers to.
In the meet and greet if I refer to myself as a POM (you know to break the ice somewhat) would they think I was trying to hard or do you reckon they will think I'm taking the piss?