Call centre conversations

[cormcvcr]

Customer: "I've been calling 700-1000 for two days and can't get

through; can you help?"

Operator: "Where did you get that number, sir?"

Customer: "It's on the door of your business."

Operator: "Sir, those are the hours that we are open."

 

Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"

Operator: "I'm sorry, sir, I don't understand who you are talking about."

Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"

Operator: "I think it means the telephone plug on the wall."

 

RAC Motoring Services

Caller: "Does your European Breakdown Policy cover me when I am

traveling in Australia ?"

Operator: "Does the product name give you a clue?"

 

Caller (enquiring about legal requirements while traveling in Europe

"If I register my car in France , and then take it to England , do

I have to change the steering wheel to the other side of the car?"

Directory Enquiries

Caller: "I'd like the number of the Argo Fish Bar, please"

Operator: "I' m sorry, there' s no listing. Are you sure that the

spelling is correct?"

Caller: "Well, it used to be called the Bargo Fish Bar but the 'B' fell off."

 

 

Then there was the caller who asked for a knitwear company in Woven.

Operator: "Woven? Are you sure?"

Caller: "Yes. That's what it says on the label -- Woven in Scotland ."

 

On another occasion, a man making heavy breathing sounds from a

phone box told a worried operator:

"I haven't got a pen, so I'm steaming up the window to write the number on."

 

 

Tech Support: "I need you to right-click on the Open Desktop."

Customer: "OK."

Tech Support: "Did you get a pop-up menu?"

Customer: "No."

Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

Customer: "No."

Tech Support: "OK, sir. Can you tell me what you have done up until

this point?"

Customer: "Sure. You told me to write 'click' and I wrote 'click'."

 

 

Tech Support: "OK. At the bottom left hand side of your screen, can

you see the 'OK' button displayed?"

Customer: "Wow! How can you see my screen from there?"

 

 

Caller: "I deleted a file from my PC last week and I just realized

that I need it. So, if I turn my system clock back two weeks will I

get my file back again?"