I rang Telstra yesterday with a Foxtel query and must admit I got the most helpful lady on the end of the phone - quite a rare occurrence I have to say. She was brilliant (and based in Melbourne incidentally) - I phoned on this number
1800 020 800
Actually I sopke to 2 helpful ladies from Telstra over th last 3 days regarding my bill and house move
I spoke to a young lad in Sydney last week about our foxtel, he was really nice, he was telling me all about his gran who lives in Aldinga and how he liked his hols here as a child!! Took ages to solve my problem, but he was nice just the same lol!