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We have just moved house after being with adam in our previous house for 2 years, and had no massive fee to pay to leave the contract which was only to expire in December. I was mighty grateful. I think we may have had to pay something like $60. Fine with that.
Me (36), DH (36), DS1 (9), DS2 (6), DS3 (4), DD1 (2), DD2 - BRAND NEW!!! 26-6-11 ...80 ʇdǝs ɹǝpun uʍop pǝʌıɹɹɐ
Enjoying every day life with all our needs satisfied in this sunscorched land...
We have been very happy with Adam internet and they are a lot cheaper than our previous provider - optus. As for Wimax ... I have no idea what you are talking about lol!
Sally, Roy, Laura and Tom plus 2 cats! Here since May 2004
Paralowie to Woodcroft to Happy Valley to Woodcroft again!! Think we might stay put now. :D Loving it!
First of all one could say, the phone support shouldn't it be coming round, phone support and level 3 should be different people. Different skill sets etc.
But why did more than one person mention where the call centres are, its totally irrelevant. How would you like it if someone didn't want to speak to you because you weren't from Australia or said I had this POM on the phone, why didn't I get an Aussie to help??
Have to say I've noticed a slight deterioration in Adam's service since the Telstra takeover (but having had the dubiouis pleasure of dealing with Telstra a lot through work, I wasn't surprised!): Last time I had a problem and called Adam, they told me my modem was no longer supported by them - despite it being one they provided me with! Never had that before, and tbh, it would have been better customer service if they'd emailed out to customers with that type of modem (after all, as I say, it was provided by them so they should have a record of existing customers using it) and let me know, or offered my an alternative to buy.
Sometimes the grass will appear greener on the other side because it has been fertilised by bull****
"Don't stare at it for too long.....you'll go mad".