Adam Internet

[sandford5050]

Hi

just wondering if anybody is using the adam internet ( wimax ) and if so what do they think of it , looking at switching , any feedback would be great

 

thanks

[Guest Guest75]

We have Wimax here.

Good speeds and regular, no drop offs.

 

Help desk are great - local lads.

 

You get best speeds nearest Adam transmitters - there is one at the RSPCA so you'll be right.

[DougM]

Hi there, been using Adam for about 6 years and very, very seldom have a problem. those that I do have would either be them upgrading so the site goes down for a few hours or it's my pc/router playing up. Their packages are reasonably priced as well.

[Les&Babs]

I had Adam Internet for about 9 months, I had lots of problems with it dropping out. It works well if you have line of site between you and the transmiters, my problem was a palm tree blowing in the wind, when there was no wind it worked a treat. Must admit the help desk tried to sort the problem but in the end had to give up. They refunded all my payments for the 9 months

[Sallyh]

We had no problems with Adam, found them very good. Do be careful about contract terms though when signing up to something.

[Juliahemingway]

We have used Adam for the last 4 years and have seldom had problems. This last few months it has been dropping out a lot but they have sent us a replacement modem to try. Be aware of the small print on the contract though, as we thought we were continuing our existing contract of month by month rolling contract when we moved house, but they changed it to a 24 month contract so we are now tied in!

[adelaidenow]

Adam were recently taken over by the best ISP, Telstra.

 

AS for call centres, local is often good, but a useless help desk Aussie is worse than a helpful Indian or Philipino.

[sally1968]

We have had WiMax almost since it first came out. We had some teething issues initially but they were right on it with getting things sorted and we got a vey good discount from them during this time. At one point we even had 2 of their techs at our house til about 9pm getting things sorted - can't get that with offshore call centres.

 

I would definately recommend them.

[Guest jorose]

We have used them for the past 2 years with only the occasional glich.

[sidestep]

It depends what you want to use it for. Yes, you can get reasonable speeds if you're close to a tower however if a lot of people happen to be using their WiMax at the same time as you then you'll see speeds drop off. Also WiMax is generally no good for games such as Batlefield 3 or Call of Duty as the lag is too great.

 

Have a good look at http://forums.whirlpool.net.au/forum/109 on which WiMax is frequently referred to as CrapMax. Says it all I reckon. Mind you some people are happy with it so you pay your money and take your chance.

 

One thing - the setup costs are fairly horrific unless you lock yourself into a 36 month contract but even this will cost $150 and if you subsequently find you have made a mistake you will have to wait 36 months before you can change. If you don't want to be locked into a contract it'll cost you $750 to set WiMax up. Also if you move house you'll still be locked into whatever contract you signed up for or pay an exit penalty.

[adelaidenow]

We have had WiMax almost since it first came out. We had some teething issues initially but they were right on it with getting things sorted and we got a vey good discount from them during this time. At one point we even had 2 of their techs at our house til about 9pm getting things sorted - can't get that with offshore call centres.

 

I would definately recommend them.

 

When a telstra technician comes round, do you think he is flown in to do the work?

[Sallyh]

We have just moved house after being with adam in our previous house for 2 years, and had no massive fee to pay to leave the contract which was only to expire in December. I was mighty grateful. I think we may have had to pay something like $60. Fine with that.

[catherine.c]

We have been very happy with Adam internet and they are a lot cheaper than our previous provider - optus. As for Wimax ... I have no idea what you are talking about lol!

[sally1968]

When a telstra technician comes round, do you think he is flown in to do the work?

 

No, not at all - but the people we spoke to on the phone were the ones who came to our house to sort it out.

[sidestep]

When a telstra technician comes round, do you think he is flown in to do the work?

 

I think the point was that the company were prepared to try to assist the customer in every way possible. No-one would think even for a minute that a tech would be flown in simply to sort out a connection issue at a customers house so whatever point you were trying to make seems to have failed dismally.

[adelaidenow]

First of all one could say, the phone support shouldn't it be coming round, phone support and level 3 should be different people. Different skill sets etc.

 

But why did more than one person mention where the call centres are, its totally irrelevant. How would you like it if someone didn't want to speak to you because you weren't from Australia or said I had this POM on the phone, why didn't I get an Aussie to help??

[Diane]

Have to say I've noticed a slight deterioration in Adam's service since the Telstra takeover (but having had the dubiouis pleasure of dealing with Telstra a lot through work, I wasn't surprised!): Last time I had a problem and called Adam, they told me my modem was no longer supported by them - despite it being one they provided me with! Never had that before, and tbh, it would have been better customer service if they'd emailed out to customers with that type of modem (after all, as I say, it was provided by them so they should have a record of existing customers using it) and let me know, or offered my an alternative to buy.

 

Just sayin....

[zebedee]

Have to say I've noticed a slight deterioration in Adam's service since the Telstra takeover (but having had the dubiouis pleasure of dealing with Telstra a lot through work, I wasn't surprised!): Last time I had a problem and called Adam, they told me my modem was no longer supported by them - despite it being one they provided me with! Never had that before, and tbh, it would have been better customer service if they'd emailed out to customers with that type of modem (after all, as I say, it was provided by them so they should have a record of existing customers using it) and let me know, or offered my an alternative to buy.

 

Just sayin....

 

When we arrived last year I deliberately choose Adam as our ISP because they were one of the local companies.....two weeks later, they got bought by Telstra! Service has been fine for us so far, nothing special on ADSL but good enough for regular surfing, skype, etc.