We emailed Health.Operations.Centre@immi.gov.au
Hope this helps and you get a response. Let us know how you get on.
Jo and Tom x :)
Thanks, we'll give it a try & post an update if we get one
We have an update.
Emailed the Health Ops Board & got a reply which said both our meds had been finalised on 14 March. No idea why only 1 showed as finalised on the DIAC website. We worried for nothing that something was wrong, but at least that's cleared up now. No idea why nothing has moved since 14 March so we checked with case officer just to make sure they weren't waiting for anything else & had a reply today saying one of the police certs we had uploaded was unreadable & could we resubmit it.
Checked on the DIAC site & everything else that was showing as 'Requested' seems to have changed to 'Met' now, so hopefully we should hear something soon. Even if we have to wait until the new year starts in July, it's only a couple of weeks away.