Just to let people know if they are concerned about the situation described in this thread, it is now under control.
Immigration SA have confirmed that they granted state sponsorship over a year ago and that they sent Form 1100 to DIAC at the time. DIAC say that they never received Form 1100 but Immigration SA have agreed to send it again.
Immigration SA have also confirmed that Jillabong's OH is being treated as someone whom SA have sponsored according to their SMP, so that is OK. It is definitely a Cat 2 visa application and it should now be processed fairly promptly.
DIAC also say that although they have received the visa application itself (submitted on-line) they have never received any of the supporting documents to go with it. That could be due to a number of reasons:-
1. It could be that an inefficient migration agent simply forgot to upload the supporting documents;
2. It could be that there was an error in the migration agent's office and that although she sent the supporting documents, they were given the wrong "TRN Code" (or whatever one does to make sure that the supporting documents will be attached to the visa application at DIAC's end if the two aspects of this are not lodged at the same time) ;
3. Since DIAC appear "not to have received" the Form 1100 which Immigration SA insist that they sent, the same thing might have happened to the supporting documents for the visa application - ie everything fell into a large, black cyber-hole somewhere.
However the good news is that anything which DIAC say is missing can be sent to them/sent to them again before this weekend, so hopefully it will all be plain sailing from now on.
I thought that I would just post this to bring everyone up to date because I have reiterated DIAC's own advice to Jill, which is that she should phone her migration agents in Oz instead of relying on e-mail, but I've added that she should then go to bed!! (I'm not sure whether DIAC also mentioned bed.) I can bring this thread up to date for her whilst Jill phones her agents and then grabs some zzzzs.