Should I complain
We are sorry to say that we don't fully understand this, we are also with first contact and can do nothing but praise them! They have done the job we asked them to do right from the start and we certainly couldn't of done it without them.
As Soggy has said, you can do it alone but honestly we wouldn't have had the time or patience to sort all the paper work out.
I know we don't have the Visa in our hands but I really cant complain at the service we have received.
Good luck, it will happen.
Martin and Val
thanks folks! i think some of my annoyance is just impatience misinterpreted- im so keen just to get things moving now! but reading your posts has reminded me of one thing- in the long run this is all just a blip, and will be very quickly forgotten about once i get my hands on that visa!!
thank you all for your messages, feeling a bit more back in perspective now. and just been looking at the weather in adelaide- 28o tomorrow- yeeehaaa!