In my case my file was opened on 17th dec....requesting additional docs....I submitted docs on 20th dec
My file was reopened on 23rd February requesting same docs (frustrating ) i called immi n they said they cannot open the docs...it was my fault i attached through drive.
Then i attached all docs n called immi n they said co will now only open the file after 28 days.
I was on 489 family sponsored so no such condition applied on me. I am from melbourne