violet, spot on
As I have mentioned before I applied via email ON INSTRUCTION by IMMI. There was a system error (not sure if this is fixed yet???) when I tried to apply. Note that I am on 489 (Skilled Regional (Provisional) Renewal). I was initially on subclass 475. In any case there was a known system error for applicants with subclass 489 wanting to apply the 887.
I did as I was told, supplied screenshots etc. It was a more tedious process than the online system, and I had to have all documents scanned into a single PDF. I don't think anyone should be applying via email unless you are in a similar circumstance as me and told to apply via email.
By applying via email, there is absolutely no way of checking the status of the application. I had to ring up IMMI (useless as it is) to ask for updates, standard reply was... processing times are up on the website.
This is all behind me now and CO is assigned, so looking forward to what's next