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There are a lot of people who applied before us and still waiting...complain to asio will not make any difference I think...yes my co changed 3 times..first one allocated on May 2014,asked for my passport copy(colour), 2nd co asked for afp for my wife and then again another co asked for afp for my wife again on 24th dec since then nothing...my agent sent a follow up email but got reply from another officer saying same thing that time frame depends from case to case so can't tell the exact date...
He has a family of four. After waiting more than one and a half year with several email communication with the department he became really pissed-off and thought about contacting the department directly.
In October they went to department and demanded to meet someone who can explain whats going on with their application. A nice lady met with them and told them that she will followup their case.
One week later, they saw the women in a Coles store. They rushed to her and ask her if she can recon them. She was a really nice lady and told them that she had not forgotten them and assured them again that she would definitely look in to their case.
On the next day, they got a call from the lady. She told them that she was about to deliver them a good news, however there was a technical problem. She talked to their case officer and the case officer told her that their application could be granted now, but one of their child's passport was just about to expire. So, the family jumped in to renew the passport of their child. The passport was renewed within a week. They contacted with the case officer and bingo! They got their PR next day.
So, I would suggest you to go to the department and talk to a responsible person. Don't return back with the vague words from the persons working at reception.
Last edited by saroar; 14-01-2015 at 10:30 PM.