I have lodged complaint but its invain... :)I am considering raising this with Commonwealth Ombudsman http://www.ombudsman.gov.au/pages/ab...ce-charter.php or email: firstname.lastname@example.org . Not decided yet but thinking about it. I think multiple complaints of the same nature will make a strong case and get them to take action and make recommendations to DIBP.
Basically what I would be looking at stressing in my communication is:
1. DIBP does not provide any further details on our case other than "routine checks". I am sure due to freedom of information laws you are entitled to know stuff - especially about your own application.
2. We have done our fair share of waiting - some have waited here more than others. There's nothing wrong with cases being sent for ESC as long as they get a response back in a given time. PR applications from high risk applicants from other sub classes eventually gets processed but applicants here are waiting from April 2013 - totally insanse.
3. Fact that 887 is meant to be processed in the order of receipt of applications by DIBP, but new applications are processed in a timely fashion - outlining the justice factor here.
4. Difficulties we face due to uncertainty.
I would request them to work towards the following actions:
1. More clarity as to whats going on with our checks.
2. Estimated ETA if it can be provided (probably never gonna happen due to the nature of referrals to ASIO).
3. Any administrative arrangements which would help to have these applications processed faster would be great.
I think raising our voice is better than not doing anything and only waiting. There are avenues through which we can raise our voice, we should use them and use them wisely. Like for example if one person will complain probably nothing will happen but if 10 people make the same complaint then obviously they'll realize there is something wrong and maybe something can be done to fix it.