I have recently received an email from skillselect informing me that my visa application had been cancelled. However, I am frustrated by the fact that I have not received one item of communication from the inmigration department handling my application.
When I first submitted my application online, there was an error message that said the link to the medicals had timed out and would not connect. I sent an email to skillselect informing them of the error and I received an email back saying that someone would be in touch shortly. That was the last time I received any communication regarding my application until last week and I was notified of the cancellation of my application.
I have had my medicals carried out and they should have been passed on to immigration. However, I have not received any confirmation that this was received. Since receiving this notification, I have contacted Austalia House in London, emailed skillselect and called the helpline number for immigration in Australia. It was on calling this number that I was informed that I had not responded to their emails. However, I keep all emails regarding my immigration process and I have sent a screenshot of all my emails received through to immigration, plus a copy of the only email I have received from them and a screen shots of messages I have posted on here regarding obtaining advice about medicals, etc because of the error during my application.
I am aware that if my application has been cancelled, I will have to reapply. However, as I feel this is of no fault of my own I was wondering if it was possible to get my application fee refunded? Can anyone advise if this is possible or who I need to contact in order to arrange/request this?
Mad you can imagine, both myself and my family are extremely upset by this turn of events and we are desperate to be able to rescue something something from this turn of events.