hi fergie family when you initally sent your application in it will say application recieved. then it is passed to someone to enter all the inital paper work submitted and this is processed further if you are then to do police checks or medicals it will be requested once you have a case officer. if all paperwork was submitted at beggining and is all ok the case officer just oks it and passes to a desision maker. then you await the email to confirm you have the visa! ours was submitted in october we had a case officer 5th feb went to desision maker in march and only got the visa granted yesterday! so good luck hope all goes well.