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We used Doug - he was very efficient with our tax returns and payment was made straight into our bank account within 14 days - we had to sign and give our bank details so this could happen. I agree with Tyke - something drastic must've happened and my thoughts are with him and his family.
Yes your refunds are paid to your accountant, they then forward it to you on receipt by them of your tax notice. Usual practice in Oz.
There is definitely nothing untoward going on.
Doug is in transit back to Adelaide as we speak so I imagine that he should be manning the office from Monday.