Decided should get a new car for work as not sure how long my old second hand chariot of 20 years would last, so 7 weeks ago, ordered a car which the car dealer said would be delivered in two weeks. Got it New Years Eve.
The Car dealership we got it from , I would not recommend to anyone as words backside elbow and don't know from, are in there somewhere. Customer Service was almost non existant.
Took out insurance to cover the car while we were there and when got home, thought it was a bit over the top, so decided to start looking around at insurance. Every site we went on asked the cost of the extras we had added to the car. In the paperwork, we could not find any breakdown for these at all, so emailed the dealer. They rang us yesterday and said we forgot to charge you for the extra's do you want to re-finance or pay cash? /does anybody know where we stand on this as have signed for the car?
We put down a substantial deposit but a quarter of this seems to have been swallowed up in admin?!?! eg $700 to set up the insurance origination fee. Surely this is not right?!
Can someone please advise me if this is right as not got anything on finance here before?
We also had to sign a disclaimer, is that standard practice?
Also is it standard practice to have shortfall insurance?
I feel like telling them to shove the car where the sun don't shine and getting my deposit back. This has definately taken the shine off of it.
If anybody could offer advise it would be greatly appreciated