Hi there I had mine back in about 3 months, but Andys took forever, we left in October and I had mine in January - we did have to ring them and give them a nudge a few times for Andys. Mine was deposited into our UK bank account, Andy was sent a UK cheque, which we took into Westpac, cost $10 to cash and we got whatever they were offering exchange rate that day. If you do call them use the website http://www.saynoto0870.com/ to find your local office number rather than ringing the premium rate number. Great if you want to call banks too!