Hi, anybody help please?
Our shippers (John Masons) are due here on Monday to wrap and pack - we've just paid their bill but didn't include the £15.00 charge which we can pay to waive any decontamination charges that Australian customs/quarantine may levy.
One of the other shippers who quoted said this was a load of nonsense - it's not down to us to pay cleaning charges ($350-600) and the £15.00 just went to their Christmas fund.
Has anybody actually not paid this money and had to have their container cleaned and if so was it at their expense? Things are expensive enough at this time without paying needless money.
It's hard to know what to believe - what did you lot do?
(mighty stressed at the moment)