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ooohhh i was going to book flights to sydney with tiger, hmm might not bother now!!(they sound just like ryan air!!)
clare 39 clinical nurse educator, Rn/mhn, Alex 7
We are flying with Tiger for the first time this weekend to Sydney....hope it goes ok :(
To be honest though they are a cheap cheap airline here in Aus and like Ryanair and Easyjet back in the uk, people either have fantastic experiences with them or dont!!!! Ive flown with R/Air and Easyjet hundreds of times and never had a problem...but then a few of my friends have had dreadful experiences with both.
Hope i have a good experience with Tiger now......:P
My SIL flew with them in February up to the Gold Coast....She cant fault them...on time both ways...good service....she was very pleased.
Like anything isnt it? Some will have a good experience, others will have bad...
In my job, I book alot of flights with various airlines....believe me....none of them are perfect....
Arrived November 2005........live in Happy Valley
You're right, none of them are perfect and it's not until you have a bad experience that you stop using them.
Fingers crossed my flights are OK next week
Its $15 per kilo - but as I say I might have accepted that (even though no leeway given whatsoever- I should have been more aware especially as it was a budget airline) however it was 1 problem after another and I havent experiened such unprofessional service before. The only thing that beats that was when after an overnight flight to Hong Kong from LHR - which my 2 kids slept throughout - then we boarded the flight from Hong Kong to Adelaide which of course my kids were now awake for BUT everyone else was trying to sleep as it was a 'night flight' and the cathay pacific air hostess came up to me and said 'could you try and keep the children quiet people are trying to sleep'
Its unreal peoples differing views and experiences in life, some good some bad etc etc...whats bad is you just never know when you are going to get either levels of service....
I'm not saying they are bad ALL the time, what i was trying to emphasise was the lack of customer service when something does go wrong. Most other companies, especially the bigger ones, will get you on another flight, and sort out somewhere for you to stay that night. This lot just said, next flight available was 4 days later, take it or leave it, oh and it's sunday night, good luck looking for somewhere to kip down with 3 young kids in tow.
Jet star did the same to us... flight canceled, can get you on the next flight day later, i said "where will we sleep" they said "not our problem" .... had to book with virgin in the end.
on another occasion we used tiger and couldn't fault them, but i guess the policy is the same if flights are canceled... find your own accommodation.
maybe this is just standard as i have never had a flight that has been canceled before, but when this happens it is very harsh...