We've flown with them before and I've never had a problem...... However....we flew back form Melbourne with them yesterday and it was a very irritating experience.
We got to the airport early so we could relax and have a nice meal and a glass of wine before flying but Tiger have their own terminal at Tullamarine Airport so instead of being in the nice, modern and spacious main terminal we were in some kind of shed with what seemed like 20 billion other people (many of whom had been delayed) sitting, laying and standing in whichever space they could find. There was 1 cafe/bar which sold out of food just after we bought our spinach and ricotta filos for $9.50 each!!! We managed to grab a table in the terminal (by buying the guy sitting at it a beer in exchange for invading his space!) and were then ordered back (by a very grouchy man) into the cafe/bar as it was the only place licensed...we were like sardines cramped into the tiny area in the bar. When our flight was called, there wasn't much room to queue so we waited until the end but the Sydney flight was also boarding through the same gate so we were all mixed up with those passengers and had to be a bit forceful to get in the queue as our flight was going first.
My husband then proceeded to almost give the girl next to us on the plane a minor heart attack as he waited until we were up in the air and then asked her 'what takes you to Sydney then?'
Another Sydney flight had been cancelled and the Perth flight was delayed for 5 hours so there were lots of hot, sweaty and annoyed people all in very close proximity!
Grrrrr - not flying Tiger from Melbourne again.
PS - actual flight was pleasant and on time!!!