For anyone looking to use a company from the UK to transport their possessions I suggest you think twice about ***** (Moderators note: please contact the OP by PM for the company name!). They were well recommended on here and so I hope this is an isolated incident, but A LOT of our stuff has been damaged, and in some cases damaged and no longer serves a purpose!
The lads that loaded the van didn't make us hugely confident. Their packing was shocking. They ended up putting an antique table and and a tool box together without any wrapping or separation (we only noticed this in the unpack). That's one of the items that has been damaged quite badly (not the worst). It took three of them to close the door on the van. Alarm bells were already ringing by that point. The coordinator we had personally is in the wrong profession, a dictator would be much better suited to her attitude & skills. I've complained and am in the process of sorting insurance but they've not apologised, accepted responsibility or given any indication of why this has happened.
The saddest thing for us is the things they broke were antique from my wife's side of the family, so hugely sentimental. They were also the only real valuable things we had.
It doesn't help having agencies deliver at this end either (ITS - who were pretty good about it). I wish now we'd gone with Pickfords/Allied Pickfords. Although a little bit more, they are one organisation delivering, so no excuses. Also, ensure you over insure your valuable/delicate items. You pay a small amount in the short-term but protect yourself in the long-term.
Not a pleasant experience and thankfully we're loving our new life here so hasn't hampered our spirits. I'm sure others have had the opposite experience, but if you are in the process of moving, thought it would be helpful to share this with you.
All the best,