Well had today off work to wait for the removals company to come round at 1 o'clock for them to give us a quote for shipping our contents to Adelaide. 2 o'clock and still no sign and no call so I decided to ring them and the lady on the phone said that she would ring back once they had got in contact with their estimator.
She duly rang back to explain that their estimator had broken down in an area where there was no mobile reception but he had just called to explain that his car was being taken by the AA and that he would't be able to complete his appointments today.
Another lady then called me back to arrange another appointment and offered me the 26th March!!!!!!!!!!!!! Now i know it is unfortunate that the estimator broke down but to then offer another appointment 3 weeks away is a bit rude. I did ask for this Friday and the Friday after but was told they weren't available!!!
Is it me but I would have thought that if you let someone down (even if unintentionally) then as a business you would pul out all the stops to try and secure that business?
To say I am not impressed by them is an understatement and they seem to have such a good reputation.