Hi I recently moved to Adelaide (PM for company used). It was a good job I insured my belongings separately.
They broke 10 items in all causing about $1600 in damages. After repeated e mails they eventually answered and refused to accept any responsibility without even hearing the facts. They never responded to any e mails after that.
I would never ever use them again nor recommend them to anyone. The most disappointing thing was that they wouldn't even discuss what had happened in order to try to prevent it from happening again to someone else.We were just another family moving and they didn't care.You have to make your own minds up, but whatever you do make sure you get insured with a separate company.
ETA by forum mod - Please PM if you wish to know the name of company.