I won't mention names but had the shipping company around and was very impressed with quotes and information provided, hands down a good sales pinch.
Decided to go with them, and all along the way I have been impressed answered any questions we had etc. The move day comes prompt arrival, nice gentlemen.
once they had gone with our stuff, it's took almost a week before they tell us we are over the quote amount and won't send it till we pay up, okay I knew there would be a cost as thought we might be over didnt manage to sort as much. As we would have liked
We used a shared container, so knew there would be a delay before it left that was expected, our stuff took 7 weeks before it was even shipped even though they said 2-4, I kept having to chase them to find out what was going on, during the transit period at no point did we received any updates about boat changes or the fact our move co-ordinator had left the company! When we took delivery of our stuff in August 4 months later, again I couldn't fault the delivery guys they were fantastic unpacked the items I needed them to and generally just really helpful.
Except when I finished unpacking all of the items, we found damaged and missing items, so we provided all the information the company asked for what the items were worth and photos of damage was all they requested after having to chase around for someone to deal with it, that was 2 months ago and still don't feel like we are any further forward and are just banging our heads again a brick wall, I again keep having to chase them about what is happening and don't seem to get any information, they advised me it had been passed to a manager last week and he would be in touch but I have heard nothing, they are quick enough to take your money I am so disappointed in this company, the van men are fab but shame about the rest, I shouldn't still be dealing with them 6 months afterwards.
so after my rant, I suppose I would advise anyone who is in the process of shipping quotes etc, is ensure you get all of your time frames in writing, clarify everything insurance times etc. and anything that can come apart take it apart before packing.
and of course make sure to have a few treats in for the removals men, as they work bloody hard.