I made complaint on 2nd because i was about to finish 17 months on 3rd. Got reply from GFU that they have forwarded the case to relevant department. Got reply yesterday from department saying your email is not connected to you visa file. Bloody MacBook autofilled in my email address but i gave my wife’s email in application. Was planning to lodge another complaint today with correct email but another shocking news came in with increase in processing times. @Simmie @Bern83 looks like we will need to wait bit more longer.