I'm always careful in placing too much emphasis on reviews. It's good you are reading reviews from online forums rather than just review sites which are crammed full of fake reviews bought for a few bucks online. It's annoying as it just makes the whole process even scarier if companies are covering up for their lack of professionalism. All I can say is that we've been talking to White & Co for a while now and so far they've proved to be really helpful and supportive. Price was fairly good too but I'm not going to say the cheapest. Guess you get what you pay for but so far, everything seems to be going ok. We were recommended them so if anyone's interested they have an Aussie removals page you can go take a look at.