Acknowledgement of feedback
Dear Mr
The Department of Home Affairs has received your feedback on 20 April 2020.
The Feedback Form enables us to respond to clients who provide us with suggestions, compliments and complaints about the service the department provides. As the matter you raise is a request or expediting a visa application process, it is not possible for the Global Feedback Unit to assist you with this matter.
The information on our website Department of Home Affairs – Novel coronavirus may contain the answer to your enquiry.
For updates and advice from government agencies across Australia please visit: https://www.australia.gov.au/
If you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia please see the information on our website at www.homeaffairs.gov.au.
The Department hopes this information is helpful to you.
Yours sincerely
Sebastian
Global Feedback Unit
Department of Home Affairs
22 April 2020
I got this as a reply from dept after i complained 2 days ago. is that a common reply?