Call centre conversations

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    Customer: "I've been calling 700-1000 for two days and can't get

    through; can you help?"

    Operator: "Where did you get that number, sir?"

    Customer: "It's on the door of your business."

    Operator: "Sir, those are the hours that we are open."


    Samsung Electronics

    Caller: "Can you give me the telephone number for Jack?"

    Operator: "I'm sorry, sir, I don't understand who you are talking about."

    Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"

    Operator: "I think it means the telephone plug on the wall."


    RAC Motoring Services

    Caller: "Does your European Breakdown Policy cover me when I am

    traveling in Australia ?"

    Operator: "Does the product name give you a clue?"


    Caller (enquiring about legal requirements while traveling in Europe

    "If I register my car in France , and then take it to England , do

    I have to change the steering wheel to the other side of the car?"

    Directory Enquiries

    Caller: "I'd like the number of the Argo Fish Bar, please"

    Operator: "I' m sorry, there' s no listing. Are you sure that the

    spelling is correct?"

    Caller: "Well, it used to be called the Bargo Fish Bar but the 'B' fell off."



    Then there was the caller who asked for a knitwear company in Woven.

    Operator: "Woven? Are you sure?"

    Caller: "Yes. That's what it says on the label -- Woven in Scotland ."


    On another occasion, a man making heavy breathing sounds from a

    phone box told a worried operator:

    "I haven't got a pen, so I'm steaming up the window to write the number on."



    Tech Support: "I need you to right-click on the Open Desktop."

    Customer: "OK."

    Tech Support: "Did you get a pop-up menu?"

    Customer: "No."

    Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

    Customer: "No."

    Tech Support: "OK, sir. Can you tell me what you have done up until

    this point?"

    Customer: "Sure. You told me to write 'click' and I wrote 'click'."



    Tech Support: "OK. At the bottom left hand side of your screen, can

    you see the 'OK' button displayed?"

    Customer: "Wow! How can you see my screen from there?"



    Caller: "I deleted a file from my PC last week and I just realized

    that I need it. So, if I turn my system clock back two weeks will I

    get my file back again?"



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