cormcvcr

An Idiots guide to computer training !!

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    This has to be one of the funniest things in a long time. I think

    this guy should have been promoted, not fired. This is a true story

    from the WordPerfect Helpline, which was transcribed from a

    recording monitoring the customer care department. Needless to say

    the Help Desk employee was fired; however, he/she is currently suing

    the WordPerfect organization for "Termination without Cause."

    Actual dialogue of a former WordPerfect Customer Support employee.

    (Now I know why they record these conversations!):

     

    Operator: "Ridge Hall, computer assistance; may I help you?"

    Caller: "Yes, well, I'm having trouble with WordPerfect."

    Operator: "What sort of trouble??"

    Caller: "Well, I was just typing along, and all of a sudden the words went away."

    Operator: "Went away?"

    Caller: "They disappeared."

    Operator: "Hmm. So what does your screen look like now?"

    Caller: "Nothing."

    Operator: "Nothing??"

    Caller: "It's blank; it won't accept anything when I type."

    Operator: "Are you still in WordPerfect, or did you get out??"

    Caller: "How do I tell?"

    Operator: "Can you see the 'C: prompt' on the screen??"

    Caller: "What's a sea-prompt?"

    Operator: "Never mind, can you move your cursor around the screen?"

    Caller: "There isn't any cursor; I told you, it won't accept anything I type."

    Operator: "Does your monitor have a power indicator??"

    Caller: "What's a monitor?"

    Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"

    Caller: "I don't know."

    Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that ??"

    Caller: "Yes, I think so."

    Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.

    Caller: "Yes, it is." !

    Operator: "When you were behind the monitor, did you notice that there were two cables pugged into the back of it, not just one??"

    Caller: "No."

    Operator: "Well, there are. I need you to look back there again and find the other cable."

    Caller: "Okay, here it is."

    Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."

    Caller: "I can't reach."

    Operator: "OK. Well, can you see if it is??"

    Caller: "No."

    Operator: "Even if you maybe put your knee on something and lean way over??"

    Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."

    Operator: "Dark??"

    Caller: "Yes - the office light is off, and the only light I have is coming in from the window."

    Operator: "Well, turn on the office light then."

    Caller: "I can't."

    Operator: "No? Why not??"

    Caller: "Because there's a power failure."

    Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"

    Caller: "Well, yes, I keep them in the closet."

    Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

    Caller: "Really? Is it that bad?"

    Operator: "Yes, I'm afraid it is."

    Caller: "Well, all right then, I suppose. What do I tell them??"

    Operator: "Tell them you're too stupid to own a computer!!!"

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    Guest dglamoore

    hehe brings back memories of my days working at gateway computers :o always guarunteed a laugh throughout the day :biglaugh:

     

    Lisa:jiggy:

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