I have just had a right farce with Thomas Cook trying to get tickets issued with the baggage allowance that Emirates will give us. Hopefully my writing about it here will help people to avoid the same pitfalls as myself.
My problems started because I couldn't book directly through the airlines without a credit card or visa debit card (I only have Maestro). So I had to use a travel agent. I ended up using Thomas Cook because I could get a one way flight online with them on Emirates who I knew would give the extra allowance. What I should have done is booked with them on the phone so that I could get tickets straight away which would show the extra baggage allowance. So I have been writing to Emirates to get the extra baggage allowance in writing, then trying to call Thomas Cook to get the tickets changed to allow the 40kgs of baggage. The first woman was foreign and I couldn't get her to understand what I was trying to tell her. She wouldn't let me speak to anyone else either. So I had to get another customer service number from the site and hold for ages at 8p per minute. She couldn't help me and passed me on to wait elsewhere, but finally I have paid an extra £180 to get the tickets changed.
I wouldn't recommend Thomas Cook for customer services at all.