august

https://www.border.gov.au/about/contact/provide-feedback/compliments-complaints-suggestions/visa-citizenship-service

I've heard David Bitel is good, but do not know why. parish patience is his office name. as i've not gone to him, dont know the fees.

Counting the day for holiday to overseas is fine. Thats what I did. But the count is required to be legitimate, probably 4 weeks in a year.

Pls follow the link https://www.border.gov.au/about/corporate/information/forms/online/feedback-about-our-service

Hi Breeze, First of all you are not assigned any CO yet. From our case study, we are assigned to a CO from Team 10. But in your case as you are not allocated it would be good to send a mail to them, but it is wiser to ring them as soon as possible and please keep your call reference no. It might take two hours to reach someone over there but it will save you at least two days of you getting feedback promptly. The sooner the better rather than looking for a proper mail address and waiting for the reply. As your case is taking more than their standard time, you can always lodge a complaint as they are from a different body than the (to be) assigned CO, so you can do that. My suggestion is to please ring them ASAP rather than researching mailing.

From the forum data we can see they are clearing files from end of September. see the link https://docs.google.com/spreadsheets...w6U/edit#gid=0 You can call immigration office as you are not allocated any CO yet. as per their declared service standard it should not be like that you have. BTW please make sure that your correspondence was by email NOT by post and also check your immi account for correspondence. In case it is by post and you've missed the post/ changed your address. But bottom line is you need to contact them for this to know exact reason for this

congrats. 5June887

As they've taken more than the standard time they offered - 6 months, complain with the screen shots from your immi account uploaded list+the mail you sent (please add the copy of that one)+if you have call reference no of that call add that one (otherwise mention the time and attending operator). if you have sent the attached document to team 10, you might have a reply mail (auto-generated), please also attach that one. if you want to lodge it, you have stronger ground to lodge your complaint rather than asking for sympathy to consider your case. its upto you, mate what I hope is you'll receive the grant by today or latest on Monday as they are already aware of more than 9 months waiting period and will try to avoid the adverse situation. Best of luck

Thats true, but people take annual leave at this time to get a long vacation holiday. it'll be a luck if the CO does not take the leave then.

They are just sleeping on the files Two of us queried and or lodged complained, on the same day, everything was finalized........................ Congrats Eleven4 and Miranda887

congrats Miranda887.

Its just the formal way to avoid the real scenario. They are receiving the phone calls to save their co-workers rather than being sympathetic to you/us. Moreover they'll be junior officer than the CO. So, we cannot expect more than that from him/ her. In majority of the cases it would be the same CO. There might be a small percentage of possibility. But as per the service standards they'll respond to us after receiving further documents. To avoid our queries or call they set a time limit of 28 days/ six weeks (in my mail they indicated six weeks). As I said before they are trying to prove that the work is being done as fast track by granting closer application date rather than resolving the pending application with RFI. I find this one is a nice office trick which is working well. Anyway that was a good idea to reapply again with the documents.

Thanks for sharing. As the feedback team is different, then I guess this team will get a lesson including CO.

Good job mate for blowing the whistle. Have you received this mail from Adelaide / CO's office or from different office?

I think it would be worthy to lodge complaint ANONYMOUSLY so that the higher officials might know whats exactly happening in this TEAM 10 My understanding from the forum data is they are trying to prove that they are sorting files as soon as possible by granting the closer application date and the cases those have not been resolved is due to applicants incomplete application/ further document required. As soon as they ask us the documents, it proves to their higher authority that they went into that file, plus that CO is also securing his/her job with another case to sleep into it/ showing that he / she is busy with so many case (!). I guess that every case officer is keeping minimum nos of pending cases to save/ extend the job contract as per the service standard, the following red line one should be applied to us (whoever is assigned a CO). I'm preferring to lodge the complain as to flag out this issue to them if none of us do not do this, the other immigration office will never know whats really going on inside TEAM 10 and the trick they're following to keep more cases/ files in their hands those they are not capable of. In a previous post Miranda887 mentioned about the other subclass's waiting period and keeping patience. But our subclass does have priority exemption and I do not agree to mix-up our cases with others. [h=2]Service standards relevant to individuals[/h][h=3]Visa applications[/h]We aim to decide 75 per cent of visa applications in the timeframe specified for the relevant visa category. Actual processing times are dependent on a number of factors, such as: whether you have provided all necessary supporting documents when you lodge your application how well and how promptly you respond to any requests for additional information how long it takes to complete any required checks on information you have provided to support your application how long it takes to receive additional information required from areas outside the department particularly in relation to health character and national security how many places are available in the migration programme.