Well Emmie, I don't know how much you paid taxes to government but I have paid heaps since last more then ten years so this is your answer, why government should work on (My) application. I am running my Accounting company and professionalize says when you can't overcome with work load then you should hire people. You can hire either full time, part time or contract basis. I don't know which system you are talking about but so far I know, everybody should treat equally. When other subclass people get their result within 28 days once it open. then I should expect same from government. I don't have problems with checking my file thoroughly hundred times, all I want is to finalised my file with in that time.
This is way, it doesn't matter( for me).