I am truly amazed with the service of womans and children's hospital.
Long story short, my son needed to have surgery and our private health care could not cover us as it is a pre existing ailment.
So I paid private for our consultant from Memorial hospital to do the surgery at WCH.
We arrived at the hospital on Weds Morning and I was dreading it. I had been told that this hospital was a dive compared to Burnside Memorial hospital, on top of that my son had to stave and I just didn't know how he was going to cope as the OP was booked for early afternoon.
We went up to the dosa ward and on arrival there was a care assistant that greeted us and got Kieran's attention. She walked him around the room and showed him all the computer games, the arts and crafts, toys cupboard. He was truly amazed, he thought Christmas had come early. Then the clowns came in and he laughed so much. There were so many parents there with babies and young children like Kieran.
We got there at 10.30 am and the surgery was booked for 1.30pm. The consultants came over to Kieran and spoke to him in the areas that he was playing and they got his attention but on his terms. I thought that they would call us to a consulting room, but they do their chat this way as it is not so scary for the kids... very clever!!!
At 1.30 we walked to theatre and my heart was pounding, I just wanted to keep hold of him and not let go, it was very hard to hold back the tears, the nurse knew exactly how I was feeling and distracted Kieran and showed him all the beautiful decorations. We then went into this kind of pre op room where Kieran was gowned. There was a beautiful fish tank there and he was watching all the fish and the nurse was talking to him as he was jibbering on, she gently gowned him up, helping me.
We went into the theatre and I sat on a chair with Kieran in my arms, they gave him the gas and he choose his flavors, again very clever.
After a few moments he started to drift into sleep, my heart never beated so fast, the nurse, a man, came behind me to help put Kieran on the bed. I gave him a kiss and walked out. I broke down outside and the nurses were there to support me.
I went to Kieran's bed in the Campbell ward to wait for him, I got the call a very long 45 mins later which seemed like a life time to me, to say the op had gone well and he was coming up.
When he got back he was very groggy, and the care he received was unbeatable, it was round the clock, every 10/15 mins, the doctors and nurses were there.
There was food and drink for the parents, they even checked up on me!!!!
We got home late the next day and I got a one phone call at night, another in the morning, and the last call was in the afternoon from the hospital to check if Kieran was comfortable.
When Kieran was in the ward, he told me that he wanted to go home, and he wanted to sleep in his bed. This is the first time he has called Australia and the place we are living in home, I started crying again, at this milestone.
He then said he couldn't wait to get back to school to tell the children in his show and tell session, about this trip to WCH and show them his pictures and also tell them to not be scared and hospital was really cool......
I cannot believe the service at WCH, it was impeccable. I have been to many hospitals in the UK, as you do with kids, and I have never never had this level of service. People who say awful things about WCH should be ashamed, it's a brilliant service and credit to where it's due, I will never again look elsewhere for the care of my kids. This is where I trust the care, and I will always opt for WCH, for either mine of the children's needs.
Sorry about the long post, but I had so much to say, and Kieran is doing so well now, looks like it will be a great Christmas for us after all.