this is what I got the reply
Automatically generated response
Most people find the information they need by reading this email
This mailbox provides business support services for stakeholders regarding the General Skilled Migration (GSM) program and the Business Innovation and Investment Program (BIIP).
If you are a Registered Migration Agent
If you require information on complex policy or procedural information, please refer your enquiry through the online form.
Before submitting your enquiry, please ensure you have utilised resources available to Migration Agents, such as:
· your professional library, including LEGEND
· the Home Affairs website
· professional associations including via web based forums, and
· your peers
If you are an Intending Migrant
For general information on General Skilled Migration (GSM) visas and Business Innovation and Investment Program (BIIP) visas, refer to the Workers page on the Department’s website. Further enquiries can be made via general enquiries or Phone: 131 881.
Please be advised that pre-lodgement visa enquiries will not receive a response. If you require assistance or advice, you may choose to use the services of a registered migration agent. See www.mara.gov.au
If you have lodged a GSM or BIIP visa application
This mailbox is not monitored by visa Decision Makers. Once your visa application has undergone an initial assessment you will receive correspondence from the relevant business area.
You will not receive a further reply from this mailbox for:
· Questions addressed by this automatic response
· Confirmation that documents have been received
· Enquiries about the status of your visa application; or
· Enquiries that do not relate to a current GSM or BIIP visa application
Processing times
Updated skilled migration processing times are now available here.
Visa processing times are updated monthly, providing you with an indicative timeframe for processing applications.
Two processing times are displayed in calendar days, indicating how long it is taking to finalise 75 and 90 per cent of applications.
Please note, as applications are assessed on a case-by-case basis, actual processing times can vary due to individual circumstances including:
· Whether you have lodged a complete application
· How long it takes to perform required checks on the supporting information provided
· How long it takes to receive additional information from external agencies, particularly in relation to health, character, and national security
· Available program places
How do I provide documents or update my information?
General Skilled Migration (GSM)
Upload colour scanned documents to your ImmiAccount.
Please do not email us to advise you have uploaded documents, or query whether your documents have been received.
Business Innovation and Investment Program (BIIP)
For subclasses 888 lodged after 1 July 2018, 188 Subsequent Entrant, 188 Business Innovation Extension, 188 Significant Investor Extension and 188 Entrepreneur:
· Upload colour scanned documents to your ImmiAccount.
· Please do not email us to advise you have uploaded documents, or to query whether your documents have been received.
· Tip: If you have exceeded the number of documents that can be uploaded in ImmiAccount, you can attach additional documents to any other applicant included in the visa application.
For subclasses 888 lodged prior to 1 July 2018, 890, 891, 892, 893, 132, 188 Business Innovation, 188 Investor, 188 Significant Investor, 188 Premium Investor and Distinguished Talent 124
and 858:
If your business or investment activity is located in the People's Republic of China (PRC), Hong Kong (SAR), Macau (SAR) or Taiwan, send your documents to the Australian Consulate General Hong Kong at:
If your business or investment activity is located elsewhere, send your documents to the Adelaide office in South Australia using one of the following methods:
Hong Kong Business Skills Processing Centre
24th Floor, Harbour Centre
25 Harbour Road
Wan Chai, Hong Kong
By registered post:
Business Innovation and Investment Program
Department of Home Affairs
GPO Box 2399
Adelaide SA 5001
By courier:
Business Innovation and Investment Program
Department of Home Affairs
Level 4, 70 Franklin Street
Adelaide SA 5000
By email:
Scanned colour copies or certified black and white copies of documents can be emailed to:
business.skills.adelaide@homeaffairs.gov.au
Note: Australia Post can only deliver mail items addressed to the Department's General Post Office box (GPO box) specified above.
How do I know if you have received my documents?
GSM:
o You can see attached documents in your ImmiAccount. A green tick next to the documents indicates they have been uploaded successfully.
BIIP:
o If you attached via ImmiAccount, a green tick next to the documents indicates they have been uploaded successfully.
o If you sent your documents by Registered Post or Courier, please use your tracking number to confirm delivery of the item at this department.
o If you sent documents via email, you will receive an automatic email reply from the BIIP processing area. This is confirmation your documents have been received.
For GSM and BIIP, your application will be reviewed after the specified document provision period has lapsed.
What else can I use my ImmiAccount for?
You can also use ImmiAccount to:
Ø Apply for a Bridging visa A in association with your visa application
Ø Apply for a Bridging visa B to travel
Ø Access the My Health Declarations service
Ø Import a paper application (service available for certain visa subclasses only)
Ø Check the progress of an online or imported paper application
Ø Update application details online
Ø Update your passport or address
Ø Notify of incorrect information in your application
Ø Withdraw your application
Unsolicited commercial emails MUST NOT be sent to the originator of this email.
