I need the help of everyone on PIA to help me understand if I am right or wrong....... whatever you guys decide, i will use as judgement on something, so please help
I recently rented a house from a person that i will not name at the moment !! I rented the house for the first 3 weeks after my arrival here in Adelaide. Everything was fine with the house, and the person was very helpful and informative. We really looked after the house and as far as wewere concerned, we left the house exactly as we found it? I had been asked to pay a large safety deposit, which was to be returned about a week after we had departed the house............ now is when the problem has started !!!
The day we left the property, the landlord called us to say that she had washed the linen from the house, and they had all turned pink. She suggested that it might have been from sun cream that we may have been wearing ?
My wife said that this sounded strange, and that we had not had any problems before ( or since ), and that she had actually washed the linen during our 3 week stay, and all was fine. However, my wife, being concerned, offered to help with the washing to attempt to help rectify a small problem.
The landlord said that she would try again, and call us if there was a problem............ she never called again.
6 days later, i received an e-mail from the landlord, which said that the linen was NOT sorted, and that it was our fault, and that it must have been from 'hair dye' ?? She said that she had replaced all of the affected linen, and had taken $241 to pay for it out of my deposit !!!! She did return the rest of my deposit minus this amount.
There has been no contact since, although I have e-mailed her, protesting the issue, and also the fact that she has taken my money !!
Here are my points:
The linen was perfect and unaffected when I left the property
The linen was only damaged by the landlord AFTER i had left it with her
She didn't consult me before going and replacing all of her linen
She used my deposit to REPLACE everything
Did i do anything wrong ? Should i have done more ? What can i do now ?
Your help would be greatly appreciated.